Information Technology Support
- Responsible for the installation and configuration of computer hardware, software, systems, networks, printers, and scanners.
- Responded promptly to service issues and requests.
- Talked staff through a series of actions, to help set up systems or resolve issues • Established patterns for reoccurring issues and provided input to development teams.
- Ensured updates to the Knowledge Base (KB) with all troubleshooting performed.
- Engaged in the training of junior staff and other colleagues.